TL-iDream 5S

TL-iDream 5S

FAQ

FAQ

Can this product massage the eyes and head at the same time?

Yes. 150 touch points gently stimulate the contours of not only the eyes and head, but also the neck, leading to a comfortable, relaxing experience for the whole body.

Is this machine heavy?

The main body weighs approximately 971g, but since it is used to cover the entire head, you will probably not notice the weight while using it.

What is the maximum number of hours it can be used on a single charge?

After a full charge, it can be used approximately 8 times if used for 15 minutes each time.

Is this product completely waterproof?

It is not waterproof.

Can anyone use it?

This product is unisex and can be used by many people, but please refrain from using it on infants and children, or those with skin problems or poor physical condition. Please refer to the instruction manual for details.

Is there a warranty system?

The warranty period is one year from the date of purchase. If any abnormalities occur during use, please contact the service center .

If the product feels different from what I expected, can I return or exchange it?

As a general rule, we do not accept returns or exchanges for reasons of customer convenience. If the product is defective, please contact us within 7 days of receiving the product. We will accept returns or exchanges.

Are there any stores where I can actually experience this product?

Currently, the product is mainly sold online, but there are plans to gradually expand it to variety shops and mass retailers.

How should I care for and store the product after use?

If the stain is severe, wipe it off with a cloth soaked in diluted neutral detergent, then wipe it with a dry, soft cloth. Avoid high temperature and humidity (bathroom, car, etc.) and store it out of direct sunlight. For details, please refer to the instruction manual.

Does it have a heating function?

Yes, the heat function is activated when you set the relaxation mode to level 2.

What is the difference between the iDream 5s and iDream 3s head spa?

The iDream 5s is the latest model based on the iDream 3s, offering a variety of attractive features for even deeper relaxation. While the iDream 3s only has one massage mode, the iDream 5s has three to choose from depending on your mood that day.

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