Return and Refund Policy
▼About cancellations and returns (refunds and exchanges)
Our store has the following conditions:
■Cancellation due to customer convenience (before product shipping)
Please check the compatibility conditions below.
[Supported conditions]
*Please refer to the following conditions.
・We accept cancellations before the product is shipped.
- For products ordered by 9:00 on weekdays , cancellations can be made up until 1:00 pm on the day of the order.
*Please check our business day calendar for our store's closing days.
[Refund amount]
If payment has been confirmed, we will refund the full amount.
*If payment has not been confirmed, the order will simply be canceled and you will not be charged.
*If you paid by credit card, we will cancel the charge. For details, please contact your card company.
*Details (breakdown) of the refund amount will be sent to you by email at a later date after payment has been confirmed.
*We cannot refund the amount used for the coupon.
*Some points, such as limited-time points, may not be refunded.
Regular points used will be refunded after cancellation procedures.
Please check your points history to see if your points have been refunded.
*Please note that if you cancel or adjust the amount after the expiration date of your limited-time points, the points will be considered expired and will not be refunded.
*Please note that it may take some time for the item to be returned depending on the system situation.
■Refunds due to customer convenience
We will refund you if the following conditions are met:
[Supported conditions]
As a general rule, we will only respond to unopened and unused items that are reported to us by email within the response period.
Additionally, we cannot accept returns of [items that are not returnable] or [only part of a set of items].
*Please note that we may not be able to refund you if you do not contact us.
*We will refund you after we receive your contact and confirm that the returned product has arrived.
[Available period]
If you contact us within 14 days of receiving the product
[Refund amount]
Full price of the product
*Details (breakdown) of the refund amount will be sent to you by email at a later date.
*We cannot refund the amount used for the coupon.
*Some points, such as limited-time points, may not be refunded.
[Return shipping fee]
Customer's responsibility
[remarks]
Please let us know by email if you wish to return or request a refund.
■Refunds due to product defects
We will refund you if the following conditions are met:
[Supported conditions]
In principle, we will only respond to inquiries made by email within the response period, regardless of whether the product has been used or not.
[Available period]
The warranty content and period vary depending on the product.
Please refer to the instruction manual for each product.
[Refund amount]
Full price of the product
*Details (breakdown) of the refund amount will be sent to you by email at a later date.
*We cannot refund the amount used for the coupon.
*Some points, such as limited-time points, may not be refunded.
[Return shipping fee]
Store burden
[remarks]
If you wish to receive a refund due to a defective product, please contact us by phone or email.
*The warranty period varies depending on the product.
*Please check the instruction manual included with each product.
■ Exchange due to product defects
We will exchange products if the following conditions apply:
[Supported conditions]
As a general rule, we will only respond to inquiries made by phone or email within the response period, regardless of whether the product has been used or not.
[Available period]
The warranty content and period vary depending on the product.
Please refer to the instruction manual for each product.
[Return shipping fee]
Store burden
[Re-shipping fee]
Store burden
[remarks]
In some cases, we may not be able to accommodate an exchange, such as if we are unable to arrange for the same product. In such cases, we will provide a refund.
■ Cancellation, refund and exchange contact information
[Inquiry Form]
Please contact us via "Support".
service-jp@breo.com
■Return address
Please contact our service center and we will provide you with a specific return/exchange address.
■Notes about cancellations, refunds, and exchanges
[About refund methods]
Once we receive your returned item, we will begin the refund process.
Whether or not a refund is possible and the refund method will vary depending on the condition of the product, the period until return or exchange, and the method of purchase.
In the event of a refund, we will generally refund the amount using the payment method used when you placed your order.
Please note that we do not accept refunds sent by registered mail.
[Customers paying by credit card]
⇒This will change the amount charged to your card.
*Due to the card closing date, you may be charged initially, but please note that the card company will then refund or offset the amount.
[Customers paying by cash on delivery]
Refunds will be made by bank transfer.
*Cash on delivery fee: 330 yen (tax included) is not eligible for refund.
*Please make sure the refund account is in the name of the person who placed the order.
[Refund period]
We will transfer the money to your designated account within 7 days of receiving the returned product .
Cases where returns or exchanges cannot be accepted]
[If already used]
Made-to-order products, custom-made products, engraved products
[Return period]
In the case of initial defects, we will accept returns or exchanges within 14 days of the product's arrival date. However, we may refuse returns or exchanges for reasons of customer convenience depending on the reason.
